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Furthers Rosie Kozlowski Named 2018 ICMI Customer Hero of the Year

Furthers Rosie Kozlowski Named 2018 ICMI Customer Hero of the Year

Further, a leader in health spending and savings account administration, is pleased to announce that Rosie Kozlowski has been named Customer Hero of the Year by the International Customer Management Institute (ICMI).

"At Further, we pride ourselves on our customer service," said Chris Kent, Further Chief Operating Officer. "For the manager of our customer service team, Rosie, to be named as Customer Hero of the Year by the leading organization in the customer service industry speaks volumes to the work that we do and how we do it."

The ICMI Movers & Shakers list honors emerging leaders in the customer experience and contact center space. The peer-nominated lists consist of individuals who are shaping the future of customer service.

Over the past year, Kozlowski has been instrumental in several large customer service initiatives that are helping support Furthers growth while maintaining a 90 percent customer satisfaction rating.

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